Utilization is a technique or approach where a person’s specific pattern of behavior is paced or matched in order to influence the person’s response. Utilization takes advantage of everything in the listeners experience (both internal and external environments) to support the intention of the speaker.

Employee says: “I don’t understand.” Response: “That’s right…you don’t understand, yet, because you’ve not taken that one deep breath that will allow the information to fall easily and comfortably into place.”
Or perhaps while meeting with a business partner, one of your coworkers mistakenly opens a door and interrupts. Instead of getting frustrated or annoyed with your coworker, you could say to your business partner, “You may have heard (or seen) a door opening and let this be an opportunity to invite new ideas and thoughts into our business venture.”

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